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D. Hiden Ramsey Library, University of North Carolina at Asheville

Distance Learning Services: Video Conferencing

Contact information and Scheduling Assistance

For assistance in scheduling an interactive video conference or web conference, or assistance with other departmental services contact Greg Dillingham ( at 828.251.6333 or Cliff Hedrick ( at 828.251.6057

Quick Links

Instructional Media Equipment

The following Instructional Media Technology is available in all of our facilities: 


Document Cameras

Recording and Streaming hardware and software

PCs running windows 7 are available in all of our facilities.

The Microsoft Office Suite is installed on all of our PCs

What is Video Conferencing?

A videoconference is a live connection between people in separate locations for the purpose of communication, usually involving audio and often text as well as video. At its simplest, videoconferencing provides transmission of static images and text between two locations.

Managed services  H.323 and Movi/Jabber and Webex


The NCREN is a video service provider that works to connect and maintain point-to-point and multi-point connections using the most current codec platforms. They are up to date with H.323 standards-based IP, Cisco TelePresence CTS-based IP, and Movi-Jabber. Cross-platform video conferencing is available for standard definition, high-definition up to 720 p, and Cisco TelePresence CTS.

The NCREN is there for you every step of the way, if you have any trouble during a conference they can be called to help with immediate troubleshooting. 


RRO 112- NC State Teleclassroom-  Capacity of 36 Participants

RRO 129- Steelcase Teleconference center Classroom- Capacity of 27 Participants

RRO 136- Steelcase Teleconfernce Conference room- Capacity of 15 participants

RAM 001- Square D Teleclassroom- Capacity of 40 Participants

Room Systems

H.323 Internet Protocol

Four (4) Polycom HDX-9004 Transmission speeds: 768 Kbps to 2 Mbps (normally 2 Mbps)

Satellite uplink serves available via NCREN video operations.

Operating Hours

Administrative Office hours:

Monday-Friday: 8:00am-5:00pm

Facility Operational hours:

Regular Semester: Mon-Thurs: 7:30am - 9:00 pm

Fri: 7:30am - 5:00 pm

Summer/Winter Breaks: 8:00 am- 5:00 pm

Ph: 828.251.6333

What is the difference between High and Low Bandwidth?

High Bandwidth video conferencing

  • High, clear video resolution and smooth quality, shouldn't be jumpy or freeze at all.
  • Clean, easy-to-hear audio quality.
  • High-Bandwidth connections are expensive.


Low Bandwidth video conferencing

  • Video resolution will be smaller which won't look as good on large screens,and the video will be broken up due to a lower frame per second transmission speed.​
  • Audio quality will be worse, might be hard to make out on cheaper speakers
  • Low-Bandwidth conenctions are much cheaper than High-Bandwidth