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The CrAFT Studio at UNC Asheville: Frequently Asked Questions

Now open on Ramsey Library's Lower Level, the CrAFT Studio is a multi-use creativity studio at the intersection of technology, creativity, and scholarship.

 

Frequently Asked Questions

Large Format Printing Frequently Asked Questions

Who can use the large format printers?
Our space, equipment, and services are intended for current UNC Asheville students, faculty, and staff use only. If you're a community member and interested in maker technology, check out Asheville Makers!

How much does it cost to print on the Large Format Printers?
Poster costs depend on the size of the poster and the type of paper used. Check out the main Large Format Printing Information page for more details.

How can I pay for printing?
You will receive a e-mail upon receipt of your file from the CrAFT Studio with a job number and a price. To pay with cash, check, or credit/debit card, the charge is applied to your library student account. Payments are accepted at the Circulation Desk on the main level of the library.

When will my print be printed?
Payment for standard prints must be received before print jobs will be processed; any print jobs left unpaid for seven (7) days will be deleted from the queue and the charge deleted from your account. Priority and express jobs will be printed before payment is received; payment must be received before the print will be released for pick up.

Can departments pay for printing?
Yes; academic departments will receive a similar invoice to an individual's job, and this includes paying for student posters for conferences/symposia. Arrangements must be made in advance; contact Amanda Glenn-Bradley for additional details. Payment is expected in a timely fashion; departments will have prints placed on hold for extreme cases of outstanding payments due.

How long does it take to print?
Please allow at minimum two (2) business days for your print job to process. During undergraduate research symposium season, intersession and summer terms, please allow at minimum five (5) business days for your print job to process.

I need my poster sooner! Is there anything I can do?
There are additional rush fees assessed for faster printing.

  • Priority printing (+$5.00) is defined as guaranteed next business day printing for prints received for fall and spring semesters OR two (2) business day printing for intersession, summer session, and undergraduate research symposium.
  • Express printing (+$10.00) is defined as guaranteed same business day printing for prints received for fall and spring semesters OR next business day printing for intersession, summer session, and undergraduate research symposium.
  • There is NO same-day printing offered during undergraduate research symposium. Same-day printing will be accepted on a case-by-case basis during intersession and summer session but is NOT guaranteed.

Why do prints take so long?
When you submit a print, the staff of the CrAFT Studio take the time to run the file through a thorough quality check, including image quality, spelling and/or syntax issues, and formatting issues. We want to ensure that your prints are the highest quality that they can be! In addition, prints take on average an hour to fully dry before we are able to send them upstairs for pick up.

What type of paper do you keep in stock?

  • Our standard roll-based printing paper ($5 per linear foot) is either 24, 36, or 42 inches wide. We offer two finishes at these sizes; a universal bond, which is like normal printer paper, or a heavyweight coated, which is a lightweight cardstock-style paper.
  • Our photo roll-based printing paper ($10 per linear foot) is either 24 or 36 inches wide. We offer two finishes at these sizes; a high gloss finish and a satin finish.
  • Our specialty roll-based printing paper ($15 per linear foot) is only offered at 36 inches wide. We offer two finishes at this size; a matte polypropylene and a ivory-toned textured coated canvas.
  • We also have sheet media available at 8.5" x 11" (Cardstock - $1.25 per page) 11" x 17" (Heavyweight Coated - $2.50 per page/Photo Glossy - $5.00 per page) and 12" x 18" (Heavyweight Coated - $5.00 per page).

Do you print flyers on standard copier letter sized paper?
Unfortunately, we do not print 8.5" x 11" prints on regular paper. Given how expensive our printer's ink is, those prints would be much higher in cost than prints off of our standard printers housed in the library. We recommend either using the funds on your OneCard, or purchasing a pre-loaded Copy Card from the Circulation Desk. These are available in denominations of $2 and $5 plus a $1 per card materials fee. 

Can I bring in my own paper?
We do not allow folks to bring in their own paper. There is a possibility your paper could damage our printers. However, you are welcome to contact us about ordering specific paper for large scale print jobs!

What if my print job falls outside of the dimensions outlined above, or I have a specialty paper request?
We can accommodate specific types of specialty prints; please contact Amanda Glenn-Bradley, User Engagement Librarian and Coordinator of the CrAFT Studio for additional information.

What file type do I need to send in?
You can submit either a PDF or a standard image file (e.g. JPEG, PNG, or TIFF) at native resolution for printing. We cannot print Adobe Photoshop, Illustrator, or InDesign file types (.psd, .il, or .id).

Can't I submit a PowerPoint/Keynote file?
We do not accept PowerPoint or Keynote files due to the chance of formatting loss. There is a distinct possibility that images, fonts, and/or formatting will not transfer correctly, and we want to make sure your poster matches what you see on your screen. Our Designing a Poster in PowerPoint guide has detailed instructions on how to easily convert a PowerPoint file into a PDF, and the Apple website has detailed instructions on how to export Keynote files to PDF.

What about Google Slides or Docs?
We do not accept Google Slides or Docs due to the possibility of formatting loss. When you give us access to the file, the Studio would require editing capabilities to export the file to PDF. To download your document so it can be opened by other programs, click File > Download as and choose PDF as your file type. 

How large can my file be?
We can accommodate any size of file. On the Large Format Submission Form, select File Upload if the file size is under 25 MB, or Google Drive Link if the file's size exceeds 25 MB.

What can I print?
You are welcome to print items that you create in the Media Design Lab, class projects, posters, and much more. This includes:

  • Posters for class projects/conferences;
    • Does your poster contain images or graphs? Make sure that they are as high quality as possible, and that you’ve looked at them at full resolution!
    • Also, make sure you’re using images that are labeled for reuse; images with obvious watermarks will be rejected based on copyright infringement.
  • Posters and flyers for events;
    • Make sure you’re designing the image at the size you’re requesting! In the CrAFT Studio, the minimum size we can print is 11 x 17.
    • Standard print sizes available in the studio are 8.5" x 11" (Cardstock only), 11” x 17”, 12” x 18”, 18” x 24”, 24” x 36”, and 36” x 48”.
    • For custom prints, our paper roll widths are 24”, 36”, and 42” wide.
  • Original art work that you created;
    • Make sure the file is at or over 200 ppi at the requested resolution for the best print quality!
  • Creative Commons and Public Domain licensed images;
    • Sources for these include Wikimedia Commons, Creative Commons, Flickr’s advanced search, and Google Images (Tools > Usage Rights > anything except Not filtered by license).
  • Images that fall under the definition of fair use;
    • What is “fair use”? Fair use is defined as “is a copyright principle based on the belief that the public is entitled to freely use portions of copyrighted materials for purposes of commentary and criticism.” Downloading random images from Google Images does NOT constitute Fair Use. For more information on the four tenets of Fair Use we utilize to verify prints, visit http://tiny.cc/fair_use.

What will the CrAFT Studio not print?
The CrAFT Studio will not print items that are:

  • prohibited by local, state or federal law;
  • can be considered unsafe, harmful, dangerous or poses an immediate threat to the well-being of others, and as such use may violate the terms of agreement with the manufacturers of our equipment;
  • or is in violation of another's intellectual property rights, copyright, patent, or trademark protection.

We reserve the right to reject any print job or scan request, and that includes items that contain copywritten material or uses an artist's renderings without their express permission.

How can I ensure the best print quality?

  • Make sure your file's dimensions fall within the proper specifications (see above).
  • Proofread your file before you submit it. No refunds will be issued in the event of typos.
  • View images and graphs at 100%; this will let you see if the images are pixilated or blurry at all.

What program should I use to create my poster?
You can use a wide variety of programs to create your poster! We do not recommend using Microsoft Word for the larger print sizes we offer, as the largest page size currently supported is 12 inches by 18 inches. We have created a guide for Designing a Poster in PowerPoint, and the fantastic folks in the Media Design Lab can help you create posters using the Adobe Suite. Other great resources available for use are Pages (Macintosh only), Infogram, or Canva. Make sure you are designing your work at the size you want it to be printed.

Where do I pick up finished print jobs?
After your poster has printed, you will receive an e-mail, letting you know your poster is available for pick-up at the Research & Technology (Reference) Desk on the Main Level of the library.