Who can use the desktop cutter?
Our space, equipment, and services are intended for current UNC Asheville students, faculty, and staff use only. If you're a community member and interested in custom desktop cutting, check out Asheville Makers!
How much does it cost to use the desktop cutter?
The formula we use to calculate print cost for designs we furnish the materials for is:
Size of the finished design (rounded to the nearest .5 square inch) x Cost of the materials
For user-furnished materials we charge a flat $2.00 machine usage fee. Check out the main Desktop Cutting System page for more details!
How can I pay for my design?
You will receive a e-mail upon receipt of your file from the CrAFT Studio with an estimated price for you to approve. To pay with cash, check, or credit/debit card, the charge is applied to your library account after you approve of the cost. You will receive a second e-mail with confirmation that the charge is active on your library account. Payments are accepted at the Circulation Desk on the main level of the library.
How long does it take for the charge to be applied to my library account?
Charges are applied to accounts three times per day (morning, mid-day, and afternoon) during normal business days. Charges received after the last payment posting (approximately 5:00 pm), after hours, on weekends, or during university holidays will be applied the next business day.
When will my design be cut?
Payment for standard prints must be received before print jobs will be processed; any print jobs left unpaid for seven (7) days will be deleted from the queue and the charge deleted from your account.
Can departments pay for the service?
Yes; academic departments will receive an invoice. Arrangements must be made in advance; contact Amanda Glenn-Bradley for additional details. Payment is expected in a timely fashion; departments will have prints placed on hold for extreme cases of outstanding payments due.
How long does it take to for designs to be finished?
Please allow at minimum two (2) business days for your design job to process. During undergraduate research symposium season, intersession and summer terms, please allow at minimum five (5) business days for your print job to process.
Why do designs take so long?
When you submit a job, the staff of the CrAFT Studio take the time to run the file through a thorough quality check, including image quality, formatting, line quality, and feasibility. We want to ensure that your prints are the highest quality that they can be! In addition, after designs are successfully cut, our staff takes the time to carefully weed (remove the excess material), and transfer the design to transfer tape. We do all of this to make sure your print comes out successfully!
What type of materials do you keep in stock?
I need ___ type of material; can the CrAFT Studio order it for me?
You are certainly welcome to contact us with material requests! If we feel like the material would be a good addition to our offerings, we can certainly explore purchasing it. This process takes time, however.
Can I bring my own materials?
Yes, you can! All provided materials must be cleared by Amanda Glenn-Bradley before hand. The cost to use your own materials is a $2.00 machine usage and finishing fee. After your material is approved, you can make an appointment to drop off your materials and pay for your print after we run it through the quality check process.
How large can my designs be?
The Silhouette Cameo 3 can accept prints that do not exceed 12 inches in one direction. Our standard vinyl and cardstock sheets are 12 inches by 12 inches.
What if my print job falls outside of the dimensions outlined above, or I have a specialty material request?
We can accommodate specific types of specialty prints; please contact Amanda Glenn-Bradley, User Engagement Librarian and Coordinator of the CrAFT Studio for additional information.
Do you all have a heat press for the heat transfer vinyl?
Yes, we do! The heat press requires 24 hours notice to set up and incurs a $2.50 machine usage fee; please make a reservation using the equipment request form!
What file type do I need to send in?
You can submit a standard image file (e.g. JPEG, PNG, or TIFF) at native resolution for printing. We cannot print Adobe Photoshop, Illustrator, or InDesign file types (.psd, .il, or .id).
Can't I submit a PowerPoint/Keynote file?
We do not accept PowerPoint or Keynote files due to the chance of formatting loss. There is a distinct possibility that images, fonts, and/or formatting will not transfer correctly, and we want to make sure your design matches what you see on your screen.
What about Google Slides or Docs?
We do not accept Google Slides or Docs due to the possibility of formatting loss. When you give us access to the file, the Studio would require editing capabilities to export the file to PDF.
How large (in megabites) can my file be?
We can accommodate any size of file. On the Desktop Cutting Submission Form, select File Upload if the file size is under 100 MB, or Google Drive Link if the file's size exceeds 100 MB.
What can I print?
You are welcome to print items that you create in the Media Design Lab, class projects, posters, and much more. This includes:
What will the CrAFT Studio not print?
The CrAFT Studio will not print items that are:
We reserve the right to reject any print job or scan request, and that includes items that contain copywritten material or uses an artist's renderings without their express permission.
How can I ensure the best design quality?
What program should I use to create my design?
You can use a wide variety of programs to create your design! Two of our favorite products to recommend are Canva and the Adobe Suite available in the Media Design Lab.
Where do I pick up finished print jobs?
After your design has printed, you will receive an e-mail letting you know your item is available for pick-up at the CrAFT Studio on the lower level of the library.